Centrica - On- and Off-shore Gas Production: High Performing Teams

🎯 Focus Areas: High-Performing Teams, Leadership Development, Psychological Safety, Health & Safety, Team Collaboration

🧭 Challenge

Centrica, a major gas production company operating both onshore and offshore, sought to strengthen leadership effectiveness and team collaboration across its operations. While the organisation had strong technical competence, it faced several people-focused challenges:

• Inconsistent team performance and limited cross-team cohesion

• A need to enhance psychological safety and embed better HSE practices into everyday behaviours

• Varied levels of leadership capability, particularly around communication, coaching, and collaborative problem-solving

• A desire to move beyond compliance toward a culture of learning and continuous improvement

💡 Solution

In partnership with FidesOak Ltd, we supported the delivery of a comprehensive leadership and team development programme aimed at building high-performing teams and strengthening leadership across the organisation.

The programme was designed and coordinated with the involvement of our founder, Katy Eckert-Turnbull, who provided strategic oversight and coaching support to a network of facilitators and coaches. Her role ensured a consistent delivery standard, integration of insights across delivery sites, and alignment with Centrica’s values and performance goals.

Programme Components:

• Leadership Development Using Lumina Spark: Participants engaged in deep personal profiling and reflection using the Lumina Spark psychometric tool, which supported greater self-awareness, adaptability, and emotional intelligence.

• Team Coaching & Learning Sprints: Short, focused learning sessions were delivered to intact teams to develop practical understanding around key cultural topics:

  • Psychological Safety

  • Health & Safety Awareness

  • Effective Team Collaboration

• Workshops and 1:1 Coaching: Tailored to meet the needs of leaders at different levels, these sessions focused on real-world leadership challenges, communication, decision-making, and team empowerment.

🔄 Delivery Approach

• Blended Learning Format: Coaching and workshops delivered both in-person and virtually, across onshore and offshore locations

• Team-Based Interventions: Emphasis on building high-performing, trust-based teams rather than solely individual capability

• Coach Collaboration: A coordinated coaching team, supported by Katy Eckert-Turnbull, ensured a cohesive approach across multiple delivery teams and locations

• Applied, Experiential Learning: Learning sprints and workshops grounded in Centrica’s operational context for immediate relevance and uptake

📈 Outcomes

• Enhanced Leadership Capability: Leaders reported greater self-awareness, improved interpersonal effectiveness, and confidence in facilitating high-performance within their teams

• Psychological Safety Awareness: Teams became more open, engaged, and willing to raise issues, leading to safer operations and better decision-making

• Increased HSE Engagement: Health and safety were no longer seen as checklists, but as shared values reinforced through coaching and reflection

• Improved Team Dynamics: Cross-functional collaboration and internal communication significantly improved, leading to faster issue resolution and greater cohesion

✅ Key Impact Areas

• Stronger, values-led leadership culture grounded in self-awareness and psychological safety

• Increased HSE engagement through learning sprints and team coaching

• Greater team collaboration across onshore and offshore environments

• A scalable, structured programme of leadership and team development delivered through effective coaching partnerships